YEM Parts Warranty Assistance

Warranty Assistance - Guidelines for yemparts.com

At yemparts.com, we value customer satisfaction and stand behind the quality of our products. We offer a 1-year warranty from the original purchase date on all items sold through our website. This warranty covers all new replacement parts, excluding normal wear and tear. To ensure a smooth warranty claim process, please familiarize yourself with the following guidelines:

1. Contacting Our Technical Department: If you encounter any warranty issues with a product purchased from yemparts.com, please reach out to our technical department. You can contact us via email at ellin@fuge8.com. Our experienced technicians will assist you in identifying the problem and guide you through the claim process.

2. Returning Warranty Parts: In most cases, warranty parts are required to be returned to yemparts.com for evaluation. If necessary, our warranty technician will provide you with prepaid shipping instructions. Please follow these instructions carefully to return the product. Once the evaluation is complete, any parts found to be covered under warranty will be repaired or replaced at our discretion.

3. Coverage and Exclusions: The yemparts.com warranty covers defects in workmanship or components. It does not cover normal wear and tear or labor costs associated with installation, removal, or inspection of any product. Additionally, our warranty does not extend to rental replacements, downtime, machine damage, production loss, or collateral damage resulting from a failed part or poor workmanship.

4. Voiding the Warranty: Please note that tampering or disassembling of components will void the warranty. It is essential to ensure that any maintenance or repairs are carried out by authorized technicians using approved procedures.

5. Manufacturers' Warranty Evaluation: For any new products experiencing issues within the 1-year warranty period, they may need to be sent back to the original manufacturer for evaluation. This process can sometimes take an extended amount of time while the manufacturer assesses the warranty claim.

At yemparts.com, we are committed to providing quality products and reliable warranty assistance. We strive to resolve any issues promptly and efficiently. If you have any further questions or require assistance regarding our warranty policy, please do not hesitate to contact our technical department.

Disclaimer: The above information is a general summary of yemparts.com's warranty guidelines. For specific warranty terms and conditions, please refer to our website or contact our customer service representatives.